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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 800-123-4567

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Shella within 20 days of the delivery date.

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Shipping

At KARNAM, we have collaborated with few reputed couriers service to ship in India & International. Our finished garments are lovingly packaged in durable material to prevent wear-and-tear in transit.

INDIA – 10-12 WORKING DAYS:

We offer free shipping in India. All orders are made to order we carefully craft your garments and usually dispatch within 7-8 working days and it delivered within 12-15 working days.

URGENT SHIPPING: INDIA ONLY

Urgent made to order & shipping may cost you INR 500 to deliver the product within 3-5 Days.

INTERNATIONAL 25-30 WORKING DAYS

We are shipping around the world; shipping charges are starting from $20 up to $40 as per location. We offer free shipping for international orders above $500. 

International Order usually dispatched within 12-15 working days and it delivered within 25-30 working days.

 

MODE OF PAYMENTS

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) and also provide the option to pay using PayPal.

The bank transfer fees/ PayPal charges and any other transaction fees shall be borne by the buyer. Please note that the actual amount credited to our account should match the invoice amount

TRACKING PACKAGE

Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency

ORDER CANCELLATION

If you wish to cancel your order, you may write to us within 24 hours of placing the order at info.karnam@gmail.com the payment will be returned in the same mode as received within 7-15 days.

Return or exchange

We hope you love everything that you order from us we make every product with love and care. However, it may have some issue for individual body type, or may be monitor's display or something else. Please write us to return or exchange at info.karnam@gmail.com with subject line mentioned product name and order id.

If your product is delivered to you with tampered or damaged packaging please do not accept the package and return to us. We will replace the product with brand new product with no additional cost.

All products should be returned with the tags intact and in their original packaging, in an unwashed and undamaged condition, please be careful while trying on items.

Returns/exchange within 10 days of purchase and the payment will be returned in the same mode as received within 7-15 days.

You will be responsible for paying for your own shipping costs for returning or exchanging your item

Pieces bought in sale/ special pricing are non-refundable and non-returnable. In case of a fit issue, we can exchange the size for the same style.

Made to Order

Please note that you will not be entitled to cancel or return an order for any customized or made to order item unless the product is faulty or not as discussed.

Please mail us at info.karnam@gmail.com if you have any query.

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